A: You don’t have to pay for 10-12 weeks payment for lessons up front, just two weeks of payment for lessons are deducted at a time, so it’s easier on cash flow. You are not locked in for a whole Term or block of 12 Weeks and this helps if you know that you are going away, or other commitments are coming up. You only need to provide two (2) weeks notice to Suspend or Cancel any bookings.

A: we aim to have every lesson for every child as good as it can be, if you have concerns about your child’s lesson or progress we welcome you to discuss any of these with out on-deck Supervisor in the Red Shirt.

A: We don’t offer make-up lessons, BUT we do offer a Family Swim voucher that you can use on Saturday’s between 12-00 and 1-30pm. You can come to the pool practice your skills with your child and siblings.

A: For the Baby Program the minimum age is 4 months. Once your child is 3 yrs they can swim on their own in the Learn to Swim Program.

A: Yes, you can suspend for (2) weeks at any time per year and maintain your time and day, if you need more time than this we will not be able to hold your time and day, so you will need to cancel your lessons and re-book when your able to come back and continue your lessons. You may get the desired time/day/teacher but this will be based on the availability at that time. We close for the week over the Christmas. This system offers a greater chance of continuity with teachers than a usual term by term program.

A: Yes providing it is given two weeks prior in writing, we obviously like to know the reason for cancelling to assist us in ensuring we can make changes when needed to improve everything we offer.

A: We offer 10% discount on the 3rd (and subsequent) child(ren) enrolled in the program.

A: No, the cost is the same.

A: Only on Saturdays until 12-00pm (also depends on availability)

A: No, a Term of 12 weeks commences from the first day of enrolment and can be made on any date throughout the year.

A: Yes we do, we close only over the Christmas & New Year Period for around 10 days.

A: We have supervisors that continually assess the classed to ensure the swimmers classes are optimal, but we also have structures assessment/parent feedback weeks set in the calendar approximately every 7-8 weeks.

A: Yes, we recommend the direct debit payments for ease, in fact over 85% of our clients choose this method.

A: Only on a Saturday between 12-00 & 1.30pm for “Family Swim Time” and only if you a current family within the Kirby Swim program.

A: Baby Program = Maximum 8, Learn To Swim Program = From 3  in the beginner levels, this increases up to 6 swimmers in our upper levels of the Learn To Swim program. Our Marlin (squad) Programs have from 7 to 9 swimmers per coach.

A: No, we do however have a play-room with toys and a television with a security door in place, some parents use this area to help entertain their kids while they other siblings swimming or when getting swimmers ready to swim or dressed to leave.

A: The contract of enrolment can be cancelled within 7 days of commencement  and total monies refunded without further obligation.